Shipping & Returns

Shipping

Once your order is processed, you will receive an email with a tracking number.

CANADA

  • Please allow 3-12 business days for delivery.  The closer you are to Vancouver, the faster you will get your package.  
  • If you have elected rush delivery, you should receive your package within 2-4 business days.

USA

  • Please allow 8-12 business days for delivery.  
  • If you have elected rush delivery, you should receive your package within 4-8 business days.
  • Since your package is coming from Canada, you may experience delays through customs that are out of our control and solely depend on the volume of shipments going through the border.
  • Your shipping charges do not include taxes or duty.  You, the customer, is responsible for all customs, duties, foreign taxes or other fees that your country may impose to take delivery of your order.  Any abandoned packages are your responsibility. 

INTERNATIONAL

  • Please allow 14-30 business days for delivery.  
  • Since your package is coming from Canada, you may experience delays through customs that are out of our control and solely depend on the volume of shipments going through the border.
  • Your shipping charges do not include taxes or duty.  You, the customer, is responsible for all customs, duties, foreign taxes or other fees that your country may impose to take delivery of your order.  Any abandoned packages are your responsibility. 
 
 

Returns

If you are not entirely satisfied with your purchase, we're here to help.

All our regular priced ready made items can be returned within 30 days of delivery. All our custom made and sale items are a final sale. 

To be eligible for a return, make sure that the product is unworn, unwashed, and without alterations.  Products that do not meet these criteria will not be considered for return.

Please contact us for a Return Merchandise Number (RMN):

We will send you a return shipping label and instructions to make sure you get your refund promptly.  We will not accept returns without a RMN number.  Please allow 7 days for us to process the return once we have received it.  

Send the product in its original packing, invoice or proof of purchase along with the RMN number for a refund to:

Dogwood Denim Apparel Inc.
Suite 330, 255 Newport Drive
Port Moody, BC
V3H 5H1 Canada

 

Shipping and handling charges are non-refundable.

Shipping charges incurred in connection with the return of a product are non-refundable and will be deducted from your refund. 

Customs and import duties are levied by the receiving country and are therefore non-refundable.